Before work begins
Cancel within 24 hours of paying, and before we have started work on your file or booked a consultation slot, and we refund your service fee in full.
After work begins
Once we have started reviewing your documents, preparing forms, sourcing fares or holding a consultation, the service fee covers professional time already spent and is non-refundable.
If we have completed only part of the work, we refund the unworked portion at our discretion and explain the calculation on your invoice.
Consultations
Reschedule free of charge with at least 24 hours' notice. A missed appointment without notice is charged in full.
If we have to cancel or cannot attend, you choose between a new slot or a full refund.
Non-refundable items
Embassy, consulate and government fees, visa application centre charges, biometrics fees, airline tickets already issued, non-refundable hotel rates and insurance premiums are set by third parties and cannot be refunded by us.
A visa refusal is not grounds for a refund of our service fee — see our visa disclaimer.
How to request a refund
Email aciog22@gmail.com with your case or invoice reference and the reason for the request, or call 936-994-0078. We reply within 3 business days.
Approved refunds are returned to the original payment method within 5–10 business days. Bank transfer and mobile money refunds are returned to the sending account.
Chargebacks
Please contact us before raising a chargeback. Most disputes are a misunderstanding about what a service fee covers, and we resolve them quickly.